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    • Parents

    Parents and carers

    Working together as one school community

    Here at Sparken Hill Academy we pride ourselves on our holistic approach to supporting whole families, not just our pupils.

    Our Community Team page has help, support and advice on a variety of issues, plus up-to-date information on our many parent and carer sessions and drop-ins. Choose a page below to find out more about how we work alongside every family.

    Getting support from our Community Team

    A step-by-step guide to how we support your child's wellbeing. You can raise a concern at any time, and you will be kept informed and involved throughout.

    1

    Parent raises a concern

    You get in touch with school about something you have noticed about your child's wellbeing. This could be with the class teacher, a member of the office team, or directly with the Community Team.

    2

    Discussion with the Community Team

    A member of the Community Team meets with you, or speaks to you by phone, to talk through your concern in more detail and understand what support might help.

    3

    Pastoral support

    The school puts everyday pastoral support in place. This might include check-ins, a trusted adult, small adjustments in class, helping out with the school farm animals, or extra encouragement day to day.

    4

    ELSA support

    If more is needed, your child may be offered ELSA (Emotional Literacy Support Assistant) sessions: short, regular sessions to help them understand and manage their feelings.

    5

    Bright Start Play Therapy

    For some children, play-based therapy sessions with Bright Start offer a gentler, more creative way to work through worries or difficult experiences.

    If further support is still needed
    6

    Referral to CAMHS if needed

    If, after this support, your child still needs specialist help, the school will discuss with you whether a referral to CAMHS (Child and Adolescent Mental Health Services) would be appropriate. This is always discussed with you first and needs your agreement.

    A few things to know

    You don't need to wait for a stage. You can raise a new or ongoing concern at any point.
    Support builds up, it doesn't stop. Each stage continues alongside the next. For example, pastoral support carries on once ELSA begins.
    Nothing happens without you. A referral to CAMHS is only ever made with your knowledge and agreement.
    Ask us any time. You are welcome to ask the Community Team for an update on your child's support whenever you like.

    Questions or concerns?

    Speak to one of the Community Team via Reception, or find us in the playground each morning.

    Or call Karen on 07540 686381

    Community Team Friendly help, support and advice for families, whatever you are facing. Find out who we are, how to get in touch, and when our parent and carer sessions and drop-ins are running. Meet the Community Team >

    Need to talk to us? Call the school office on 01909 534060, email office@sparkenhill.com, or pop in and see us.

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